Welcome to Los Alcázares

The Residential apartments of “La Minería” in Los Alcazares, from Sun-Destination`s of the Montepío company, gives you a cordial welcome to our installations, which are prepared to offer you a lovely and satisfying stay.
If you have any problem, we ask you to report any suggestion by filling out our questionnaire. We’ll be delighted to help you.

Down below you will find all the information on the operation of our Aparthotel and the services we offer you.

Enjoy your stay and thank you very much for your trust.

Sincerely, The Direction

Information of interest

CONTACT WITH RECEPTION:
If you want to contact the reception from the apartment, you will have to mark the number 2500.
You can also contact our telephone contact number ☎ 968 33 45 02 directly or through our email reservasroquetas@destinosdesol.es

GUARD PHONE:
When the reception is closed and, ONLY in case of emergency, the contact phone number is
☎   684 650 693

ACCESS CODE MAIN ENTRY:
We provide them at check-in with an access code for the automatic door of the main entrance since outside reception hours it will remain closed.

INTERNAL REGIME RULES:
Review the document of the Internal Regime Regulation that we have made available to you where all the rules that govern the establishment are listed and that are mandatory, where all the hygienic-sanitary measures are also established.

Schedule

RECEPTION:
We have a 24-hour reception (in person or located depending on the time of year).

RESTAURANT SERVICE:
We offer the buffet service (pre-booking preferred) in the restaurant located on the first floor during the high season, from July 1 to August 31.
Times are:
– Buffet Breakfast: 9:00 a.m. to 11:00 a.m.
– Buffet Lunch: 13:15 p.m. to 16:45 p.m.

We have take away food service to take away.

+ info about this service in Summer 2020 at this link:

Restaurant, menus and Take away Summer 2020 /

Coffeeshop reception:
The Cafeteria located on the ground floor of the main reception building offers different hours depending on the time of year.
In the high season, from July 1 to August 31, the opening hours are from 9:00 a.m. to 11:30 p.m.

AMSTERDAM AND BERLIN POOL Coffeeshop:
Opening daily from 12:00 noon to 4:00 p.m. and 5:00 p.m. to 8:00 p.m. in the summer season from 07/01 to 08/30 and may be extended depending on the weather and occupation.

SNACK POOL BERLÍN:
In the Berlin swimming pool complex we are open during the summer season from 21:00 to 23:30 from Wednesday to Sunday for the night shift

AMSTERDAM AND BERLIN POOL:
With daily opening hours from 11:00 a.m. to 8:00 p.m. in the summer season from 07/01 to 08/30 and may be extended depending on the weather and occupation.

Service hours may be changed by the establishment for service needs or exceptional reasons.

Additional services

HAIRDRESSING:
With prior reservation at the number ☎ 868 70 01 05.

CHIROPODY:
With prior reservation at the number ☎ 622 75 42 21.

PHYSIOTHERAPY:
With prior reservation at the number ☎ 647 87 39 20.

APARTMENTS INVENTORY:
The apartment must have the items detailed in the annex that we will provide to your signature. If not, please let us know at reception.

HOUSEKEEPING:
The cleaning service of the apartments is available to you, where every 7 days there will be a general review of the apartment, it will make the beds, and it will change the towels, it will not wash kitchenware, dishes, etc., nor will it cook, tiles or electrical appliances. Please do not undo the beds, the maids will do it for you. If you want additional cleaning you can hire it at the reception. (it has an additional cost)

INTERNET CONNECTION:
Our apartments have Internet connection. To do this at check-in you will be given a Wi-Fi key. To connect you must access the MONTEPIO network or, MONTEPIO HAB (for the apartments located in the main building) and enter the username (login) and password (password).

TELEVISION:
For your entertainment in the apartments we offer you a selection of digital DTT channels.

PARKING:
The apartments have private parking. Please consult the reception department for more information.

APARTMENT KEYS:
At the check-in you will be given the keys to your apartment (cards). These are used to enter both the apartment and the swimming pools. If you wish, you can rent a wristwatch with the access chip, for greater comfort. For more information ask at the reception.

SECURITY BOXES:
You have at your disposal a safety box at the reception, where we keep amounts of less than 600 euros.

BICYCLE RENTAL:
Service available at the Reception.

LOAN SERVICES:
If necessary we have dryers, mixers and kettles. Ask at reception for availability.

FURNITURE SERVICE:
We have a furniture storage service for which 5 euros are charged per package and month.

ANIMATION SERVICE:
– Family and Children: during the summer season a series of activities and games of different types are developed, such as aquatic animation (aguagym), gymkanas, children’s playroom … for all audiences
– Musical evenings: During the summer season in the café of the Piscina Berlin you can enjoy disco or live music from Wednesday to Sunday from 9:00 p.m. to 11:30 p.m. In mid and low season we have music on certain dates on weekends.

The management reserves the right to be able to modify the schedule of activities.

Telephones of interest

We have a list of telephone and address information that may be of interest to you through a document that you can request at the establishment’s reception.

As most important we highlight:

HEALTH CENTERS OR OFFICES IN THE AREA:
o Alcázares Health Center (Resident and displaced service) Carretera de Balsicas, Calle Mar Cantabrico. Previous appointment: 968 575 800
o Los Narejos Clinic (Service for residents and displaced persons in July and August), Avenida Ferrocarril 0 Los Alcázares. Previous appointment: 968 582 171
o Hospital de los Arcos / Los Arcos Hospital: 968 565 000.

EMERGENCIES / EMERGENCY
o Emergencies / Emergency: 112
o Local Police / Local Police: 968 177 919
o Fire Brigade / Fire Brigade: 968 171 782
o Civil Guard: 968 171 919

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